Choose Customize Current View from the
Current View submenu.
To modify any of the existing views:
In the View menu, point to Current
View.
Choose Define Views from the Current
View submenu.
In the Define Views dialog box, select the
name of the view you want to modify from the list.
Click Modify.
In the View Summary dialog box, change the
settings of the view.
If you are not the system administrator, modifications are
stored only on your hard disk. Other Service Desk users will not
see the modification you have applied.