Adding, removing and formatting fields

In table views, card views, tree views, quick views and quick find dialog boxes you can add or remove fields. By adding fields you add detail. By removing fields you focus on specific differences between items. The less fields you select for a view, the faster Service Desk will retrieve the information for the view.

The same field is shown differently in different views. For example, see the images below. In a table, fields are shown in columns while in a card view a field is a line on the card. In a tree view, the fields are all shown on one line at the tree's node.

Field as column in a table view.

Same field as line in a card view.

To add a field to the view:

1. In the Fields dialog box, choose an item from which you want to show the fields in the Select available fields from list. You can choose fields from the item for which you are setting the fields and any of the items that can be related to that item.
2. Select the field you want to add in the Available Fields list.
3. Click Add.

To remove a field from the view:

1. In the Fields dialog box, select the field you want to remove in the Shown Fields list.
2. Click Remove.

To modify the formatting of the field:

1. In the Fields dialog box, click Format.
2. In the Format Fields dialog box, select the field you want to format in the Shown Fields list.
3. Select a format from the Display Format list. Depending on the field's type, you will have one or more formats to select from.
4. Select the width of the field. Select Specific if you want the field's contents to always have a specific width. If you select the Specific option, type a width in screen pixels in the width field. In other cases select the AutoSize option.
5. Select an alignment for the field. The alignment determines the alignment of the field's contents within the field's column or the field's width in the view.

Tips:

• To add a field quickly, you can also double-click the field in the Available Fields list.
• To add more than one field to the table view. First select one field from the Shown Fields list, then hold the CTRL-key and select the other fields you want to add. When you have completed your selection click Add.
• To remove more than one field from the table view. First select one field from the Shown Fields list, then hold the CTRL-key and select the other fields you want to remove. When you have completed your selection click Remove.
• To format a field quickly in a table view, right-click on one of the headers in the view and choose Format Fields.

• Grouping items in views
• Working with views