Changing port allocation

Service Desk constantly communicates with the Service Desk database. To communicate, Service Desk needs a port number. Service Desk can allocate a port number itself or you can allocate a specific port number. If your company uses firewalls you may be required to use static port allocation. Ask your system administrator for the correct settings.

To change port allocation:

1. Choose Options from the Tools menu.
2. Click the Advanced tab.
3. To let Service Desk allocate a port number, select the Dynamic port allocation checkbox.
4. To use a specific port number, click Static port allocation and type a port number in the adjacent field.

• Getting started
• Emptying the cache