Although you may not physically cross time zone borders very often, if you travel from Europe to America, you will cross at least six time zone borders. Services, however, cross time zone borders regularly. While you work in one time zone, your customers may live and work in another time zone. If a service is agreed, dates and time are expressed in the customer's time zone. What time it is in your time zone is not of concern to your customer; they want to have the results in time as expressed in their time zone.
Changing time zones does not influence the way time and date values are stored in the database. Time and date values are always stored in Coordinated Universal Time (UTC). UTC is a standard time from which all time zone time and dates are calculated. All time and date values you see on your screen are calculated from the stored UTC values, plus or minus the adjustment for the required time zone.
To change the time zone in which time and date values are displayed in Service Desk, select another time zone from the time zone list in the toolbar.
The toolbar setting applies to all time and date fields from the moment you select the new time zone. The default time zone stored in your user account settings is updated immediately. The next time you start Service Desk, time and date values will be displayed according to your default time zone.
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