HP OpenView Service Desk is designed for speed. However, the
first time you use some part of Service Desk, it takes more time
than the second time you use that same part. In this page and the
pages linked to this page, you can read how to use Service Desk at
maximum speed.
With Service Desk you can manage large amounts of information.
The information is stored on a central database server, so you
share the information with your colleagues. Two main factors
influence the time that Service Desk takes when performing a
task:
The amount of information sent from the server.
The number of colleagues working on the same server at the same
time.
You will not have a great influence on the number of colleagues
You can, however, have your influence the amount of data sent from
the server to your computer.