Use the lookup item field

With whatever database you use, looking up names and words in data fields takes time. Service Desk is no exception to that. HP OpenView Service Desk speeds things up with the lookup item field.

Using the lookup item button	Using the lookup item field

Normally the lookup item field is for reference. The information of the referred item is shown underlined. You use the lookup item button to find an item, to create an item, or to edit the item that is referred in the field.

Click in the lookup item field to enable the field. You can use the enabled lookup item field to find an item fast.

Each item has a large number of fields. Some of these fields, can be used to find items with the lookup item field. Which field is actually used as the search field, depends on the settings in your organization. The search field is chosen for efficiency in your organization. For example, you may want to find a person item by the last name of the caller. When a person item is created, the search code is created from the name of the caller. To find a person item, you can use the search code in the lookup item field.

To find an item using the lookup item field:

1. Find out what search field is used for the item in the field.
2. Type the first few characters you think are correct in the field, and then press tab. A Quick Find dialog is now shown. In the Quick Find list, you find all items of which the search field starts with the characters you typed in the field.

   Do not type too many letters in the field, unless you know the letters are correct. If you type too many letters, no items may be found with a matching search field.

   If there is only one item with a matching search field, the Quick Find dialog box is not shown. Instead, the found item will be entered in the field. The cursor is placed in the next field on the form.

3. Scroll through the Quick Find list to find the item you want.
4. As you type more letters of the search code in the Look For field, the list changes. At the top of the list is always the first item in the list that complies to the search code you typed in the Look For field.

• Finding information in one click
• Limiting sent data