When you get started...

The first time with any new thing is always an exciting experience. We tried to make your first time with HP OpenView Service Desk a good experience. To start with, click on the links below to find information on how to use Service Desk efficiently.

What do you want to do?

• Understand why Service Desk takes time.
• Learn about the Service Desk console.
• Learn about Service Desk items.
• Find information in one click.
• Get the help you need.
• Be the service champion.
• Use shortcut keys.
• Get the most from what you see.
• Watch out for the Query restriction.
• Find 'hidden' information.
  

• Understanding why Service Desk takes time
• Changing port allocation