Using shortcut keys in Service Desk

You can avoid switching back and forth from the keyboard to the mouse by using shortcut keys.

• In forms you can move to fields by using the shortcut key shown in the label. The shortcut character is the underlined character in the label. Press ALT plus the shortcut character as a shortcut key to the field. For example, the Price field may have the label "Price". Press ALT+P on your keyboard to move the cursor to the Price field.
• To activate a menu, press ALT plus the character underlined in the menu name. In an open menu, you can type the press the underlined character of the command to activate the command or open a submenu.
• If more than one menu or field have the same shortcut key, press the shortcut key again to cycle to the next item with that shortcut key.
• Review the Windows help file to find commonly used shortcut keys to parts of the application.

• Watch out for the Query Restriction
• Getting the most from what you see