Using Service Desk notifications

There are two ways you can be notified by Service Desk when an item is assigned to you.

• If you have unopened items waiting for your attention, you may see an icon blinking in the Windows system tray. A sound may also alert you that there is an unopened item awaiting your attention.
• Service Desk may notify you of newly assigned items through e-mail. The e-mail message sent by Service Desk contains the basic information of the item that is assigned to you

Both options must first be set up from within the Service Desk application. After you receive a notification, open the item in Service Desk or you use your self-service pages to view the item.

What do you want to do?

• Set up the alerting icon and sound in Service Desk.
• Use the alerting icon.
• Receive e-mail messages from Service Desk.

• Setting up the alerting icon and sound
• Sending e-mail to Service Desk