In three steps, the connection wizard helps you create a
connection from the Service Desk client to the Service Desk server.
The Service Desk client is the computer you work on and the Service
Desk server is the computer containing the information. A
connection is needed to identify yourself as a legitimate user of
Service Desk.
The connection wizard only sets the information that is needed
on the client computer. The information you enter in the wizard is
not tested. To actually connect to the Service Desk server, you
need an account on the server. The account name and password
entered in the connection wizard must be equal to the information
as stored on the Service Desk server. Ask the Service Desk system
administrator for your account name and password.
The connection wizard starts the first time you start Service
Desk or whenever you add an account on the Service Desk client. The
connection wizard consists of six pages. In these pages you enter
the following information:
Service Desk Server Name. Enter the name of
the Service Desk application server the client account should
connect to. If the server's port number has been changed from the
default of 30999, the new port number must be inserted after the
server name with the syntax, myappserver:12345.
Account Name and Password. Type the name of
your Service Desk account and the password to identify you as the
user of the account. You must enter an account name and password
before you can continue with the wizard. The account name and
password are only tested when you start Service Desk.
Friendly Name. Type a name you would like to
use when selecting the account in the Accounts dialog box. For
example, you may use the name to identify the specific Service Desk
server or the role of the account. You must enter a friendly name
before you can continue the wizard.
Congratulations. This is the final page. Click
Finish to save the new connection.
NOTES:
Click Next to continue to the next page in the
wizard.
Click Back to return to the previous page in
the wizard.
NOTES: