var TITEMS = [ ["Welcome to HP OpenView Service Desk", "main/main.htm", "11"], ["© Copyright 1999-2002 Hewlett-Packard", "main/copyright.htm", "11"], ["We welcome your comments", "main/comments.htm", "11"], ["Getting help", "main/abouthelp.htm", "1", ["Readme file", "main/readme.htm", "11"], ["Tooltips", "main/tooltiphelp.htm", "11"], ["What's this help", "main/whatsthishelp.htm", "11"], ["Online help", "main/viewhlp.htm", "11"], ["Documentation on CD-ROM", "main/doccdhelp.htm", "11"], ["User documentation and updates", "main/docuphelp.htm", "11"], ["Technical support and news letter", "main/techsupphelp.htm", "11"], ["Using the Help menu", "main/helpmenu.htm", "11"], ["Finding help with the keyboard", "main/keyhelp.htm", "11"], ["Finding help using the mouse", "main/mousehelp.htm", "11"] ], ["Starting Service Desk", "main/startabout.htm", "1", ["Creating server connections", "main/accountconnection.htm", "11"], ["Logging on to Service Desk", "main/logon.htm", "11"], ["Switching 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"po_mgr/locationdetails.htm", "11"], ["Structuring locations", "po_mgr/locationstructure.htm", "11"] ], ["Organizations", "po_mgr/organization.htm", "1", ["Creating organization items", "po_mgr/organizationcreate.htm", "11"], ["Enter basic details", "po_mgr/organizationdetails.htm", "11"], ["Structuring organizations", "po_mgr/organizationstructure.htm", "11"] ], ["Persons", "po_mgr/person.htm", "1", ["Creating person items", "po_mgr/personcreate.htm", "11"], ["Enter basic details", "po_mgr/persondetails.htm", "11"] ], ["Workgroups", "po_mgr/workgroup.htm", "1", ["Creating workgroups", "po_mgr/workgroupcreate.htm", "11"], ["Entering basic details", "po_mgr/workgroupbasic.htm", "11"], ["Adding members to workgroups", "po_mgr/workgroupaddmem.htm", "11"], ["Structuring workgroups", "po_mgr/workgroupstructure.htm", "11"], ["Adding a workgroup calendar", "po_mgr/workgroupcreatecal.htm", "11"] ], ["Services", "slm/service.htm", "1", ["Creating services", "slm/srvcreate.htm", "11"], ["Describing services", "slm/srvdescribe.htm", "11"], ["Service structures", "slm/srvhierarchy.htm", "1", ["Specifying service types", "slm/srvtype.htm", "11"], ["Selecting related services", "slm/srvrelations.htm", "11"] ], ["Selecting configuration items", "slm/srvconfigitem.htm", "11"], ["Checking health", "slm/srvhealth.htm", "11"], ["Building service catalogs", "slm/srvcatalog.htm", "11"] ], ["Service level agreements", "slm/servicelevelagreement.htm", "1", ["Creating service level agreements", "slm/slacreate.htm", "11"], ["Describing service level agreements", "slm/sladescribe.htm", "11"], ["Determining validity", "slm/slastartfinish.htm", "11"], ["Supplying services to customers", "slm/slasupply.htm", "11"], ["Checking status", "slm/slastatus.htm", "11"], ["Service levels", "slm/servicelevels.htm", "1", ["Creating service levels", "slm/lvlcreate.htm", "11"], ["Creating service levels for service level agreements", "slm/lvlsla.htm", "11"], ["Creating service levels for configuration items", "slm/lvlci.htm", "11"], ["Editing service levels", "slm/lvledit.htm", "11"], ["Specifying support hours", "slm/lvlsupporthours.htm", "11"], ["Mapping impact codes to priority codes", "slm/lvlimpactpriority.htm", "11"] ], ["Evaluating service level agreements", "slm/evalabout.htm", "1", ["About evaluation report types", "slm/evalreporttypes.htm", "11"], ["About performance calculations", "slm/evalcalcabout.htm", "11"], ["Defining Service Desk metrics", "slm/evalmetrics.htm", "11"], ["Defining SLA reporting", "slm/evaldefinereporting.htm", "11"], ["Performing a pre-run evaluation", "slm/evalprerun.htm", "11"], ["Viewing evaluation results", "slm/evalviewreport.htm", "11"] ] ], ["Help for system administrators", "sysadmin/samain.htm", "1", ["About printing in Service Desk", "sysadmin/printingabout.htm", "11"], ["Modifying shortcut bars", "sysadmin/shortcutview.htm", "11"], ["Changing audit policies", "sysadmin/historyladmin.htm", "11"], ["Changing general settings", "sysadmin/generalsettings.htm", "1", ["Changing regional settings", "sysadmin/generalsetreg.htm", "11"], ["Changing license details", "sysadmin/generalsetlic.htm", "11"], ["Changing Password Settings", "sysadmin/generalsetpassword.htm", "11"], ["Setting attachment options", "sysadmin/attachmentadmin.htm", "11"], ["Changing the message of the day", "sysadmin/generalsettings.htm", "11"] ], ["Installing Service Desk", "sysadmin/installation.htm", "1", ["Updating Service Desk clients", "sysadmin/update.htm", "11"], ["Implementing your organization's needs", "sysadmin/implementation.htm", "11"], ["Configuring application servers", "sysadmin/installconfig.htm", "11"], ["Creating Service Desk accounts", "sysadmin/accountadd.htm", "1", ["Modifying Service Desk account settings", "sysadmin/useraccount.htm", "11"], ["Switching accounts", "sysadmin/accountswitch.htm", "11"], ["Adding or modifying database accounts", "sysadmin/userdatabase.htm", "11"], ["About working in three-tier mode", "sysadmin/accountthreetier.htm", "11"] ] ], ["Giving access to Service Desk", "sysadmin/authorization.htm", "1", ["What's in a role?", "sysadmin/authstrategy.htm", "11"], ["About giving access rights to a role", "sysadmin/authaccess.htm", "11"], ["Stopping user access", "sysadmin/authblock.htm", "11"], ["Creating a role", "sysadmin/rolecreate.htm", "11"], ["Including roles in roles", "sysadmin/roleinclude.htm", "11"], ["Assigning a role to an account", "sysadmin/roleassign.htm", "11"], ["Setting Customization Rights", "sysadmin/customizationrights.htm", "11"], ["Creating an account", "sysadmin/accountcreate.htm", "11"], ["Editing an account", "sysadmin/accountform.htm", "11"], ["Disabling an account", "sysadmin/accountdisable.htm", "11"], ["Removing an account", "sysadmin/accountremove.htm", "11"], ["Giving access to items", "sysadmin/roleitemaccess.htm", "11"], ["Refining access to items", "sysadmin/detailitemaccess.htm", "11"], ["Giving access to history lines", "sysadmin/detailhistaccess.htm", "11"], ["Setting status entitlements", "sysadmin/entitlementsstatus.htm", "11"], ["Setting folder entitlements", "sysadmin/entitlementsfolder.htm", "11"], ["Changing access to forms", "sysadmin/formaccess.htm", "11"], ["Changing access to views", "sysadmin/viewaccess.htm", "11"], ["Changing access to templates", "sysadmin/tempaccess.htm", "11"], ["Changing access to actions", "sysadmin/actionaccess.htm", "11"], ["Authorizing roles for templates maintenance", "sysadmin/tempauthmaintenance.htm", "11"], ["Giving access to or hiding fields for roles", "sysadmin/rolefieldsaccess.htm", "11"], ["Setting attachment options", "sysadmin/attachmentadmin.htm", "11"] ], ["About views", "sysadmin/dataviewsabout.htm", "1", ["Creating and modifying system views", "sysadmin/dataviewadmin.htm", "11"], ["Designing and modifying explorer views", "sysadmin/treevcreate.htm", "11"], ["Giving access to views", "sysadmin/viewaccess.htm", "11"] ], ["About forms", "sysadmin/dataformabout.htm", "1", ["Creating and modifying forms", "sysadmin/dataformadmin.htm", "11"], ["Giving access to forms", "sysadmin/formaccess.htm", "11"], ["Adding, moving and removing fields", "sysadmin/dataformelms.htm", "11"], ["Adding and removing tab pages", "sysadmin/dataformtab.htm", "11"], ["Adding, moving and removing separators", "sysadmin/dataformsep.htm", "11"], ["Adding custom fields", "sysadmin/customfadd.htm", "11"], ["Adding custom calculated fields", "sysadmin/calcfadd.htm", "11"], ["Adding an approval sheet", "sysadmin/apadding_approval_sheet.htm", "11"], ["Modifying the appearance of Assignment and Full Name", "sysadmin/formasgfnm.htm", "11"] ], ["Changing item properties", "sysadmin/layoutdesigneritems.htm", "1", ["Changing Quick View, Quick Find, query restrictions and search results", "sysadmin/layoutdesignerchange.htm", "11"], ["Setting and modifying required fields", "sysadmin/requiredfset.htm", "11"], ["About custom fields", "sysadmin/customfields.htm", "11"], ["About custom calculated fields", "sysadmin/calculatedfields.htm", "11"], ["Setting and modifying custom fields", "sysadmin/customfset.htm", "11"], ["Setting and modifying custom calculated fields", "sysadmin/calcfset.htm", "11"], ["Enabling custom fields in a category", "sysadmin/categorycfields.htm", "11"], ["Setting copied fields", "sysadmin/copyfields.htm", "11"] ], ["About checklists", "sysadmin/checklistabout.htm", "1", ["Creating and modifying checklists", "sysadmin/checklistcreate.htm", "11"] ], ["About templates", "sysadmin/tempabout.htm", "1", ["Creating templates", "sysadmin/templates.htm", "11"], ["Giving access to templates", "sysadmin/tempaccess.htm", "11"], ["Set default templates", "sysadmin/tempdefault.htm", "11"], ["Creating template categories", "sysadmin/tempcategory.htm", "11"] ], ["About actions", "sysadmin/actionabout.htm", "1", ["Creating smart actions", "sysadmin/actionsmart.htm", "1", ["Creating application commandline descriptions", "sysadmin/actionapplication.htm", "11"], ["Create a smart action example", "sysadmin/actionsmexample.htm", "11"] ], ["Creating overview actions", "sysadmin/actionoverview.htm", "11"], ["Viewing system action comments", "sysadmin/actionsystem.htm", "11"], ["Giving access to actions", "sysadmin/actionaccess.htm", "11"] ], ["About archiving", "sysadmin/archivingabout.htm", "1", ["Specifying archiving criteria", "sysadmin/archivingcriteria.htm", "11"], ["Naming archive files", "sysadmin/archivingfilename.htm", "11"], ["Organizing archive files", "sysadmin/archivingsubfolder.htm", "11"], ["About archiving attachments", "sysadmin/archivingattachabout.htm", "11"], ["Archiving information manually", "sysadmin/archivingnow.htm", "11"], ["Scheduling archiving", "sysadmin/archivingschedule.htm", "11"], ["Viewing the archiving log file", "sysadmin/archivinglog.htm", "11"], ["Viewing archived information", "sysadmin/archivingviewing.htm", "11"] ], ["About reporting", 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